BG
BRONWEN G
1 reviews | Active since Feb 2015
16 Aug 2018, 16:31
APPALLING SERVICE
I logged a complaint via Hello Peter last week. I was told by MTN that someone would get back to me in 48 hours. So far no one has gotten back to me. Very disappointed in the service received.
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MTN South Africa's replyOfficial
20 Aug 2018, 10:41Dear Bronwen,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have sent a request to Ishie who will touch base with you regarding this matter.
It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Aug 2018, 10:41
Official
Dear Bronwen,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have sent a request to Ishie who will touch base with you regarding this matter.
It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,