AM
Athi M
1 reviews | Active since May 2017
16 May 2018, 13:39
Appalling service!
I'm appalled at MTN's service or lack thereof. I got a contract with them in November for a Samsung Tablet, the application was done online. The device stopped working last month and I took it in for assessment and repairs. I was informed that the device could not be repaired and I would be given a new device. I was given a reference number for this replacement R03CWM777A ********** 4C6. I have spoken to everyone at the MTN call centre and noone seems able to assist. All they keep telling me is that they have no access to the online channel which closed down and they have no access to their records. How is this my problem? I pay MTN every month yet they cannot be bothered to attend to my query. I am currently paying for a device I do not have! I have spoken to Granny, Lorainne and Tiny from the sales contact centre and none have assisted.
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Replies (3)AM
Athi M's updateReviewer Update
17 May 2018, 13:33A day later, still no assistance from MTN. Even their complaints process is inefficient!!!!
AM
Athi M's update17 May 2018, 13:33
Reviewer Update
A day later, still no assistance from MTN. Even their complaints process is inefficient!!!!
MTN South Africa's replyOfficial
20 May 2018, 19:44Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 May 2018, 19:44
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
AM
Athi M's updateReviewer Update
23 May 2018, 21:06How is it receiving priority attention if no one has called me in an attempt to resolve? Seriously, how long does it take to get this RMA illusive number?
AM
Athi M's update23 May 2018, 21:06
Reviewer Update
How is it receiving priority attention if no one has called me in an attempt to resolve? Seriously, how long does it take to get this RMA illusive number?