APPALLING SERVICE!

My son Chris Barnard left South Africa on Saturday (6 days ago) to start his new career in the East - teaching English in China.

Since China does not have whatsapp -this mother phoned the Mtn call centre mid day Saturday from MY personal contract phone to activate "International sms roaming" on Chris's MTN (pay-as-you-go) simcard (also registered in my name).

The less efficient call centre lady asked if she must activate international sms roaming on the number that I am calling from?

(please note ALL CALLS ARE RECORDED)

My reply:

under NO circumstances! This is MY personal contract tel number! Then Read her the correct number that needs to be activated for International sms roaming = even asked her to repeat Chris's correct pay-as-you-go tel number.

She then , incorrectly ticked ALL the boxes of my business/personal contract number - thereby completely BLOCKING my personal number that I called from (In stead of activating International sms roaming on Chris's pay-as-you-go tel no!)🤬

The result?

NO connectivity on my personal mobile phone for FIVE days since midday on Saturday!

FIVE days of NO SERVICE!!!

I am apparently travelling in China 🥺

Despite Hours of useless, but desperate call centre calls to MTN.... during these last 5 days Plus Personal visits to MTN store! .....

STILL not corrected and/or connected back on line!

Seriously losing

• money •patience & •confidence

with this appalling service levels from MTN in South Africa!

After 5 days of NO connectivity still has not rep**** to any of my complaint emails!! George MTN store manager only persons trying her best to assist but the "system error" persists!! Would appreciate ANY form if assistance to activate my tel number. I sell property and NO client can reach me? My personal (blocked) tel number appears internationally on various websites. When a customer calls me, it kindly says "subscriber not available "