Appalling service
I went to MTN Rosebank to change my banking details. The lady assisting me captured the incorrect account number. I returned to MTN Rosebank for assistance after receiving an sms saying my debits haven't been going through.The gentleman there said that they cannot assist until i pay all monies owed which i disputed as i told him that they captured the incorrect details. I called 808 for help and the person on the call told me they cannot do it immediately and will escalate to their line manager. When i call to check they still have not fixed my issue and no one can update my banking details and now i get an sms saying that i need to pay outstanding balance within a certain time frame otherwise my phone will be disabled. This for me is ludicrous as i went in time to update my change of banking details and every effort made to rectify the error was unsuccessful again due to MTN staff not willing to assist me. I am not at fault but now i have to suffer consequences for other peoples mistakes , this is total *******
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Replies (2)
MTN South Africa's replyOfficial
31 Oct 2017, 11:27Dear Duka,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for inconvenience caused.
Kindly note you update you banking details py downloading our app called MyMTN or you can update the details by visiting this link https://mycontract.mtn.co.za/landing/landing.htm
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply31 Oct 2017, 11:27
Official
Dear Duka,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for inconvenience caused.
Kindly note you update you banking details py downloading our app called MyMTN or you can update the details by visiting this link https://mycontract.mtn.co.za/landing/landing.htm
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
01 Nov 2017, 14:20Good day Willem Jnr Loots
I have followed the link and still experiencing issues. I have tried to register on the "mycontract" but without success as when i do try register it states that the username is already registered. When i go to the login page and click on forgot password. Its states "User not registered on MTN Active". I called 808 and the lady said she will ask someone from the Myactive team to contact me. I asked for a case reference number but she failed to send it to me. Now today i have received sms telling me that if i do not make payment within 21 days my service will be suspended
's update01 Nov 2017, 14:20
Reviewer Update
Good day Willem Jnr Loots
I have followed the link and still experiencing issues. I have tried to register on the "mycontract" but without success as when i do try register it states that the username is already registered. When i go to the login page and click on forgot password. Its states "User not registered on MTN Active". I called 808 and the lady said she will ask someone from the Myactive team to contact me. I asked for a case reference number but she failed to send it to me. Now today i have received sms telling me that if i do not make payment within 21 days my service will be suspended