Appalling service

<p>Mtn insurance has been giving me the run around I put in a claim at the south gate branch and they advised turnaround time would be after or before 7days it's two weeks and no one has attended to me I call 808 but the claim was approved however no one has even collected the phone to fix it as my iPhone is cracked and it's my 1st claim and I keep calling with no luck the *** and I got a landline leaving messages *** and no one calls me back I keep getting them telling me they'll send an email yet can't give me any supervisors number or anyone to call or talk to regarding this I need my phone to be fixed at no extra charge whatsoever as they get their money monthly with no hassles and I find their service so appalling as we pay and they take years to getting back to us which is so freaken poor my ref nr is ***5 and that's all I have even after sending countless messages yet they don't com back and their call center has no one attending to people I just want to know when they'll fix it or atleast give me my money back so I can take it to the istore. And that would mean money from the 18th of July 2015 to date this is so appalling for a big service provider to treat their clients so bad and I hope I will get this sorted asap </p>