Appalling service

I logged a claim on Monday the 25th of Jan wtih MTN insurance for my phone that is damaged (screen is cracked). I called them after 3 days to find out how far they are with the claim as the phone is unsafe to use and they told me their turnaround time is 5 days. I called back again on Monday the 1st and held the phone for more that an hour until I hung up. I called back on Wednesday, held for 2 hours and when I finally got connected to a Nomonde, she asks to put me on hold whilst she assesses the claim, and then then call gets cut and she doesn't bother to call me back! I am calling again today on Thursday and I held for an hour and a half to be finally connected to an agent. And he tells me he still needs to asses my claim! Why didn't Nomonde asses my claim and call me back after she realised she had lost me!<br> <br> MTN insurance has the worst service ever, If my phone was lost I would still be without a phone almost 10 days later, which defeats the purpose of having cellphone insurance if it will take at least 10 days to get feedback after being on the phone for a minimum of 8 hours trying to get through to someone. Even if you email them they don not respond to emails.