lM
lesego M
1 reviews | Active since Jan 2016
18 Jan 2016, 08:12
appalling service
I app**** for cell phone insurance was told I would get feedback. only after I claimed I was told I don't have insurance. when I took my time and went through the application and did everything they requested. I went to a mtn store several times to check on the claim no one told me my insurance application was hanging until I went to a different branch where they told my its hanging nobody attended to it. now I have to pay for a phone I don't have because an *********** person failed to do their job. I was warned several times about mtn, but because I had been with them for years on prepaid I trusted them. thanks for the appalling service.
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MTN South Africa's replyOfficial
19 Jan 2016, 07:19Hello lesego.m,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we do not pick up any insurance loaded on the account. You need to go back to the store where you have app**** for the insurance service and speak to the store manager, the store have not send the application to the insurance department.
Please visit the store to assist you with the sim swap, please take with you the affidavit and ID copy.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we do not pick up any insurance loaded on the account. You need to go back to the store where you have app**** for the insurance service and speak to the store manager, the store have not send the application to the insurance department.
Please visit the store to assist you with the sim swap, please take with you the affidavit and ID copy.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply19 Jan 2016, 07:19
Official
Hello lesego.m,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we do not pick up any insurance loaded on the account. You need to go back to the store where you have app**** for the insurance service and speak to the store manager, the store have not send the application to the insurance department.
Please visit the store to assist you with the sim swap, please take with you the affidavit and ID copy.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we do not pick up any insurance loaded on the account. You need to go back to the store where you have app**** for the insurance service and speak to the store manager, the store have not send the application to the insurance department.
Please visit the store to assist you with the sim swap, please take with you the affidavit and ID copy.
Kind Regards,
Alice van der Merwe
***
Best regards,