Appalling service

I requested an itemized billing for the month of September yesterday. I didn't received any response till I called this morning the agent that I spoke to sent me the billing statement, I called again and they sent the same billing statement. <br> <br> I don't know whether your staff is *********** or they need training, but I won't accept to be billed extra for your agents incompetency. I am now inconvenienced because I wanted to use it as in today. <br> <br> I also called again at 13:51 the agent I spoke to told me his going to send a request that could take 24 working hours of which its inconveniencing me and that call just ended with out him confirming that I will receive it or not.