APPALLING MTN MONDO SERVICES

I upgraded on the 14th of October 2023 via Mondo ( an external upgrades division of MTN).

The delivery of my device was unsuccessful due to a failed biometrics verification with DSV couriers. DSV advised that i contact MTN to request for a manual delivery instruction.

Since the 20th of October 2023 I've been liaising with MTN Mendo requesting that they send the manual delivery instruction to DSV with no success.

MTN Mendo consultants are not helpful; when i want to cancel - they always promise that they'll resolve the matter.

Basically; my device is stuck at DSV and no one from MTN is willing to assist. I seriously thought that an online upgrade was going to be swift; I had no idea that I would have to wait forever and no-one willing to assist. Such an inconvenience.

I've been with MTN for six years and have never experienced such appalling service. I'm really disappointed!