Appalling lockdown service from MTN.

I have been with MTN since the time i could open a contract, over 10 years. The entire country was struck with a pandemic and MTN seems to be totally unaware. I changed my mode of payment to manual payment as my bank account registered with MTN was running into arrears, like most, we get charged with absurd amounts for "rejection fees". I am up-to-date with my payments, never fell behind or missed payments prior to lockdown. Every single month, without fail, MTN suspends my accounts, which results in me having to go in-store to have my services reactivated. I then get told, after a few months, that the penalty fee - of changing from debit order to manual payment, is an entire months installment, which is approx R1500. That is beyond appaling. I am so dissapointed in MTN and the service i have received. Each of your consultants tells me a different story, i am inconvenienced every single month with suspension & needing to go instore & replay the scenario. Like most, i rely on my cellphone to operate my business, which has had to go to self-employment due to lockdown. You, MTN, are so inconsiderate!!! I am not one of those customers that never pay, you should be looking at the background of each customer & responding accordingly!