APPALLING EXPERIENCE FROM MTN

<p>I recently renewed my contract with MTN with an iPhone 6s from MTN Direct call centre</p> <p>at the beginning of April 2017 the phone went completely dead <br />it refused to power up<br />i took the phone to istore and they could not assist due to the icloud account<br />we could not find the icloud account to which the phone was linked<br />i then took the phone to the MTN store at Coastlands and still the same issue<br />eventually in the latter part of May Apple support assisted<br />i was then able to sign out from icloud account so the phone could be assessed<br />i sent MTN DIrect contact person Devashen a mail explaining all these issues but i never got a response<br />i then went to MTN store at coastlands</p> <p>for the past 3 weeks i did not hear anything about the phone<br />when i went to the store on Saturday, 17 June they informed me that the phone was shipped to the warehouse on 8 June to Sihle Cele<br />it was doa approved</p> <p>i then mailed Divashen again and coped his supervisor Slindile</p> <p>Hi response was we have the phone but dont have stock</p> <p>i never got an apology nothing</p> <p>i mailed him again saying i want my phone asap t</p> <p>o date no response</p> <p> </p> <p>can someone at MTN please help me</p> <p> </p> <p>Thanks Deven</p> <p> </p>