Appalling experience

On saturday my phone was ****** , with my two contract sim cards in the phone. On Sunday I went to do a swim swap for both my sim cards at canal walk MTN store and I was told on monday the swim swap would have been completed. On Monday still my sim cards were not active. I called the MTN call centre and i didn't get any help. So on Tuesday still my sim cards were not active and after I went back to canal walk to ask what was happening. I was told the consultant i saw on Sunday did not send my swim swap through. Then the new consultant told me the swim swap cannot be done after 6 and said my swim swap should be done by 12 today. Its after one now and my sim cards are still not active. I then called the call centre again , and the told me that my sim swap because they send the swim swap request to the ******** who stole my phone and guess what the ******** refused the swim swap. I don't know who in his right mind would do that , i had stated the reason for doing swim swap is because my phone is ******, but you still send a request to the ****** phone and sim card. I am just out of words. I don't have any phone number since saturday and theres a lot of important calls I have been missing. For contact purposes you can get me on my email since I DONT HAVE ANY PHONE NUMBER. **********