APPALLING/DISGUSTING NON-EXISTANT SERVICE

I AM SHOCKED at the non-existent service I have received from MTN since starting my contract on 13th April 2015). My first 3Gigs vanished after only 14 days. I bought 1G top-up. That disappeared too. With very little feedback from MTN, Hi-Store suggested we take it up them. I went into the MTN almost weekly (11 or 12 times) since end May. By then my data usage was around 1Gig per day! The first excuse was that their tariffs have gone up, then it was that they are striking, and it was even suggested that somebody may be *****ing our data! I have dealt with four consultants from MTN Somerset Mall - all promising a call back from head office. NOT ONCE have I received a call from MTN!!! I have called the 808 line 3x with promises of a call back - NONE! I was told to pay a cancellation fee in order for the cancellation to be made. I REFUSE to do that. My WiFi device have been switched off since cancelling my contract and they will not take it back till the cancellation has been approved. TIRED of excuses and APPALLING service! NOW I TAKE THIS MATTER FURTHER!!!!!