Appalling Customer Service At MTN

<p>Good day,</p> <p>I have been receiving such an appaling service from MTN for months now.</p> <p>I have lost my SIM card ( ********** ) a while ago, then I decided to visit the MTN store for a SIM swap. I purchase the SIM card in store and one of your consultants at the store told me that the SIM swap has been completed and i should give it 24hrs to active.</p> <p>24hrs later, I switch on the card and I get a new number, totally different from my number. I decided to go back to the store days later, then another consultant told me that I have to purchase another SIM card for the SIM swap.</p> <p>To cut the long story short i went to the store about 4 times , and everytime i walk away i get told that it has been done and each time i get home i realise that it wasn't successful.</p> <p>Eventually I decide to try a different store, THEN i get the most shocking news of my life, I was told that the number has been inactive for a long time, therefore they are unable to assist.</p> <p>I mean what kind of ******* is that? I have been trying for a very very long time to get the SIM swap done and suddenly you drop this bomb on me?</p> <p>I mean that's utter *******? who's fault is that your consultants have been failing to do their job.</p> <p>WIth all due respect, I would like to request that this SIM is reinstated for me to do a SIM swap, in actual fact get someone that's capable to do their job.</p> <p>I mean why do i have to suffer because your staff's incompetence!!</p> <p>I hope you still have sense of customer care left in you people.</p>