1 reviews | Active since Jul 2017
Appalling customer service
<p>I've been trying to get through to the retention department of MTN for the past 2hrs. I've spoken to various consultants and not one person has the same response. I was told to call ********** , which I've done. I was then transferred to more than 10 different people and was eventually given a number ( ********** ) which I was told belongs to the retentions department. I tried the number and big surprise - it does not exist. Called back and was told that there isn't a direct number to that department and i will just have to hold on until they answer. The problem with that is that I remain on hold for 10mins+ after which my call is dropped from MTN's side. I then have to call back and jump through various hoops before being transferred yet again to a department that does not answer their phones and who drops my calls after keeping me on hold for 10mins+. Does MTN not want to make money - all I want to know is if its possible to upgrade my contract earlier than expected and am offering to pay in whatever it will cost to do so, but I am not able to get through to even one person who knows what is going on at MTN. </p>
And even in your response, you still have the incorrect information and Themba Ncube is still the only person who speaks sense and was able to assist me fully. You are welcome to contact him yourself to get the correct details as he has already set everything in motion and he actually undertstood what I needed from MTN. Perhaps he should train the rest of you guys.
I have also sent a complinetary email to his superisor thanking him and not MTN as MTN is still not understanding what my needs are but after a brief explanation to Themba, he was able to to fully assist and provide me with exactly what I was requesting. So go back and double check with him as he will know exactly what the issue was and how he and only he has resolved it.
And even in your response, you still have the incorrect information and Themba Ncube is still the only person who speaks sense and was able to assist me fully. You are welcome to contact him yourself to get the correct details as he has already set everything in motion and he actually undertstood what I needed from MTN. Perhaps he should train the rest of you guys.
I have also sent a complinetary email to his superisor thanking him and not MTN as MTN is still not understanding what my needs are but after a brief explanation to Themba, he was able to to fully assist and provide me with exactly what I was requesting. So go back and double check with him as he will know exactly what the issue was and how he and only he has resolved it.