Appalling Customer Service

I have never experienced such appalling service like I have from MTN.On or around the 24th of October account holder (AH) approached Olwethu (MTN Greenacres)at the said MTN store. Informed her of wishes to get a new phone and then keep the data on the main line. AH, it was agreed would pay around R200 for the same amount of data.

New line would be added or reactivated for the cellphone and, together with insurance, would cost close to R350 a month. Total of around R500 per month for both lines.

No instruction to cancel the contract.

Following up I'm informed of issues related to my ID. A letter was produced as requested. No advice on the status of the account until I enquired on the balance.

AH statement for end October was at a balance of -R6.56 there around. When enquiring about how much she owed for November she's informed of two invoices with a ridiculous total sum of R3200 there about. Charged for "out of bundle rates". For a contract that was capped with no additional payments for when data is depleted. Olwethu then advised that AH should fix her own account. She deals with a lot of customers. Its been a nightmare dealing with this girl. Now my account is blocked with no explanation. I’ve been requesting a statement or invoice but nothing. Working in Customer care myself, I must say this service really sucks. The manager said they are looking into it, still haven’t heard a word from her. I’ve never been so upset!!!