APPALLING CUSTOMER SERVICE
<p>I have tried to get MTN to change my debit order details since the 4.08.2016 as I closed my bank account but have incurred additional bank charges as they cannot get it right, my reference no is ********** 0, I have emailed them atleat 9 times and been on the phone with them several times advising them of the new details but guess what... once again this month they couldnt get it right, MTN your customer service is pathetic!!!!! Then I get a message yesterday from them advising me that my accound is overdue, what I cheek, I have made eft payments every month when you were unable to get your act together and I refuse to pay your penalties due to your disgusting service and you still try to charge me penalties.... No wonder people are so stressed out in this life as this is the service levels we have to put up with, even when people try to do the right thing and advise you a month before hand that they are closing their account you still cannot get it right 3 months later. Please can someone give me better service!!!</p> <p>Regards</p> <p>Heather</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked account status, account is in credit of R80.00, of which all payments are updated .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked account status, account is in credit of R80.00, of which all payments are updated .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Good Day Kevin,
Thank you kindly for your response but this still does not advise me whether I am going to have the same issue again on the 1st November as it has already been confirmed several times that the debit order has been instated with the new details but unfortunately there still seems to be an issue with it.
Good Day Kevin,
Thank you kindly for your response but this still does not advise me whether I am going to have the same issue again on the 1st November as it has already been confirmed several times that the debit order has been instated with the new details but unfortunately there still seems to be an issue with it.
Further to my previously reply I see that MTN has also deducted R168.40 from my account above the R80 I already EFT's, please advise what this is for as I have not authorised any additional deductions from my account apart from the monthly R80?
Thank you
Regards
Heather
Further to my previously reply I see that MTN has also deducted R168.40 from my account above the R80 I already EFT's, please advise what this is for as I have not authorised any additional deductions from my account apart from the monthly R80?
Thank you
Regards
Heather
Good Day Kevin,
I now have to pay for bounced debit orders on my account due to MTN's dreadful customer service, I also have not authorised you for additional money's to be deducted off my account this month, my monthly debit order is R80 so why on early was the debit order for R168.40, please arrange to refund my money as well as I have paid double this month as you deducted and I paid R80 and you also owe me R90 for the bounced debit order so my account should in actual fact be in a credit of R258-00. I would appreciate your prompt assistance!!!!
Regards
Heather
Good Day Kevin,
I now have to pay for bounced debit orders on my account due to MTN's dreadful customer service, I also have not authorised you for additional money's to be deducted off my account this month, my monthly debit order is R80 so why on early was the debit order for R168.40, please arrange to refund my money as well as I have paid double this month as you deducted and I paid R80 and you also owe me R90 for the bounced debit order so my account should in actual fact be in a credit of R258-00. I would appreciate your prompt assistance!!!!
Regards
Heather
And as the rest of my experience with MTN they do not get back to you when they are OBVIOUSLY at fault but are very happy to take your money every month!!!! :-(
And as the rest of my experience with MTN they do not get back to you when they are OBVIOUSLY at fault but are very happy to take your money every month!!!! :-(