APPALLING CUSTOMER SERVICE

<p>On 27/06 I complained:</p> <p><em>In March 2016, I signed a new MTN contract at the Cresta Store.</em></p> <p><em> In June, I found out that MTN was billing me for BIS and BES data.</em></p> <p><em> I logged a case with MTN Cresta and followed up with MTN directly.</em></p> <p><em>MTN had advised that they had recommended that since the Cresta Store needed to refund me as I did not sign up for BIS and BES.</em></p> <p><em>On Thursday 14 July 2016, I spoke to the store manager (Tshlongi) regarding a case I logged. He undertook to get back to me on Tuesday 19 July.</em></p> <p><em>He didn’t. I called the store daily but the line was either engaged or nobody answered.</em></p> <p><em> On Saturday 23 July I went into the store and spoke to Victor who undertook to call me on Monday 25 July with an answer. He didn’t call me back.</em></p> <p><em> On Tuesday 26 July, I called the store again and spoke to Simon who said that the manager will call me by the end of the day (I called twice).</em></p> <p><em>The manager is yet to call me back.</em></p> <p> </p> <p>On 27/06 Mike from MTN called me and committed to calling back with a resolution. This never happened.</p> <p> </p> <p>On 05/08 I logged another complaint which was ignored.</p> <p> </p> <p>To date MTN has completely ignored my and has not bothered to attempt any resolution.</p> <p> </p> <p>I am extremely frustrated by the absolute absence of any customer focus from MTN and would rather go through the effort of changing SP and publishing this than spending more time on MTN.</p> <p> </p> <p>1) MTN has failed to credit my account despite agreeing to;</p> <p>2) They have failed to cancel the BLACKBERRY SERVICE despite them agreeing to</p> <p> </p> <p>Pravesh</p> <p> ********** </p> <p> </p> <p> </p>