Appalling Customer Service

Firstly I have been patient up until here and extremely understanding.<br> 1)A payment was returned on my debit for heaven only knows what reason (funds available always)<br> 2)I was then instructed to make a cash payment which was done before month end (28 Jan)<br> 3)I was then barred from all services later in February for non payment<br> 4)After contacting customer care to find out why my services were cut I was informed of the above.<br> 5)Then advised more than 1 agent that payment was made and I will forward proof of payment I even requested one customer care agent to forward my statement for January as my self service option online only brought up 2x December and 1 February statement how ironic when January is the one in question as I wanted to assist them in finding the issue but NO RESPONSE from this agent who's name I have as I've sent him an email after he suggested I contact him directly.<br> 6)I then had several calls to them sending proof to different departments and agents with NO RESPONSE.<br> 7)February debit ran and to my surprise debited for both months and additional fees I'm sure and now I sit with a unallocated payment and a huge debit which was not budgeted for.