JS
Jessica S
1 reviews | Active since Jun 2018
26 Nov 2018, 15:14
Appalling Customer Service!!!!
After being a client for over 10 years I am appalled at the service i have received from mtn. There is an incorrect brought forward amount on my statement and i have been trying for 2 months to have them recon the account but I am just passed from person to person with no resolution. In the interim my phone has been cut off and no one will do a simple recon to sort the problem out. And they refuse to listen to what I am asking unless I pay the incorrect amount which is reflecting on their statement.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
27 Nov 2018, 07:31Good day Jessica Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your account is with our legal department. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your account is with our legal department. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply27 Nov 2018, 07:31
Official
Good day Jessica Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your account is with our legal department. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your account is with our legal department. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
28 Nov 2018, 09:16Good day Jessica Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply28 Nov 2018, 09:16
Official
Good day Jessica Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
JS
Jessica S's updateReviewer Update
28 Nov 2018, 09:28Hi Dinesh
I only have a cell phone which you have cut off and I cant take calls at work. I dont know how you will contact me. Which is why this is such a huge problem. I dont however need a phone call. I need a recon of my account. Just to see how you are getting to the amount you have. I am not asking for something unreasonable...just a recon. Why has MTN taken this long? Find the out. The moment there was a problem I called you and it could have been resolved right then but MTN didnt think that it was important enough to assist a client. I also see that on the exact same day that I posted this review on HelloPeter the same complaint came through from 6 other clients.
This is ridiculous now and December holidays are coming up and to not have my phone working is actually something that is pretty damn sad for me.
Please. Just do the recon. You dont need to call me for that. It's pretty simple.
Why everyone is making this so hard I dont know. I work in the customer service industry as well and to not have responded in over a month is really bad for business. Displeasing me is really not the issue here. It's a simple request. SORT IT OUT.
JS
Jessica S's update28 Nov 2018, 09:28
Reviewer Update
Hi Dinesh
I only have a cell phone which you have cut off and I cant take calls at work. I dont know how you will contact me. Which is why this is such a huge problem. I dont however need a phone call. I need a recon of my account. Just to see how you are getting to the amount you have. I am not asking for something unreasonable...just a recon. Why has MTN taken this long? Find the out. The moment there was a problem I called you and it could have been resolved right then but MTN didnt think that it was important enough to assist a client. I also see that on the exact same day that I posted this review on HelloPeter the same complaint came through from 6 other clients.
This is ridiculous now and December holidays are coming up and to not have my phone working is actually something that is pretty damn sad for me.
Please. Just do the recon. You dont need to call me for that. It's pretty simple.
Why everyone is making this so hard I dont know. I work in the customer service industry as well and to not have responded in over a month is really bad for business. Displeasing me is really not the issue here. It's a simple request. SORT IT OUT.
MTN South Africa's replyOfficial
29 Nov 2018, 13:45Good day Jessica Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we emailed you a document detailing invoices , payments and balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we emailed you a document detailing invoices , payments and balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply29 Nov 2018, 13:45
Official
Good day Jessica Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we emailed you a document detailing invoices , payments and balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we emailed you a document detailing invoices , payments and balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,