LS
Lesedi S
1 reviews | Active since Jan 2016
22 Jul 2018, 15:15
Appalling Customer Service
Receiving the most appalling service from MTN. I woke up to my balances sitting at 0 since Friday morning. Everytime I call customer service, I am told that it is a problem they are aware ofand will be fixed soon. More than 60 hours later. And my balances are still at zero and still cannot recharge.
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MTN South Africa's replyOfficial
23 Jul 2018, 07:55Good day Lesedi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we did have an issue with regards to airtime balances. However, this has since been resolved already. Kindly restart your device and check again. If the problem still persists, kindly contact our call centre for further investigation.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Jul 2018, 07:55
Official
Good day Lesedi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we did have an issue with regards to airtime balances. However, this has since been resolved already. Kindly restart your device and check again. If the problem still persists, kindly contact our call centre for further investigation.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,