JD
Joseph D
1 reviews | Active since Aug 2015
19 Aug 2015, 12:14
APPALLING Communication
I have emailed MTN 3 times with regard to my insurance claim over a 4 week period - not once have they got back to me. NOT ONCE! I have also tried to call the Insurance Department over 10 times and have waited for 30 minutes on average for a consultant but after no response I eventually hang up. <br> <br> MTN Insurance's service is utterly dismal and I can assure you that I will be cancelling my contract once my claim has been made!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 08:36Hello josephdoddsjnr23,
Thank you for taking time to raise your concerns with MTN.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Please be advised that your query has been transferred to the insurance department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Thank you for taking time to raise your concerns with MTN.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Please be advised that your query has been transferred to the insurance department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 08:36
Official
Hello josephdoddsjnr23,
Thank you for taking time to raise your concerns with MTN.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Please be advised that your query has been transferred to the insurance department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Thank you for taking time to raise your concerns with MTN.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Please be advised that your query has been transferred to the insurance department's supervisory team for resolution. They will investigate and revert to you with feedback and a way forward
Warm regards,
Keitumetse
REQ:***
Best regards,