Appalling Client service MORNINGSIDE
<p>Unfortunately I have been let down by this branch. There was promised that I would receive the device today (09-05-2017) and no one has come. After several calls from our side it was said that it should be here by the end of the day and we are still waiting. Furthermore I am now left without any means of contact/communication as my number has been migrated to the "new device" which I do not have.</p> <p>Consultant Vincent Rangwana (Morningside branch) made it clear that he would take care of the delivery details and after he helped me with a credit enquiry I solely believed him, but as of this email it seems that I have been misled.</p> <p> </p>
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MTN South Africa's replyOfficial
10 May 2017, 17:33Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply10 May 2017, 17:33
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Best regards,