MM
Makgaudi M
1 reviews | Active since Oct 2016
13 Nov 2016, 15:30
Appalling attitude
<p>I went to Mtn in Menlyn mall next to Jockey shop to do a sim swap. I was told to wait and I did . When it was my turn to be assisted, it was by a lady who said her name is Michelle. She then told me that the system for RICA is not working. Now my question is does the RICA system connect per individual at MTN or when the system is not working then everyone won't be able to work as I was assisted by a Gentleman called Prince at another MTN shop in Menlyn. Michelle's service was extremely bad and her attitude was appalling </p>
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MTN South Africa's replyOfficial
15 Nov 2016, 19:05Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply15 Nov 2016, 19:05
Official
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,