APPALLING AND SHOCKING HANDLING OF A ***** **** - 28 years customer

Appalling customer service that has just become the norm for MTN. I submitted a ***** affidavit and assistance with a R10k ***** ****. Put all the effort in to compose a detailed affidavit with screen shots and what I AS THE CUSTOMER did to mitigate further ********/ costs because 9/10 times the customer service calls are just cut. I did everything I could using the MTN phone self service and removes the ******** telephone number etc. I stopped them from using any of the ****med purchases. As the CLIENT I did that. The MTN sent a sms weeks later informing me that "my case has been closed" and can I please rate the consultant who dealt with it, service. I had NO contact or correspondence to rate!! Had to phone again, agent promised to sort it out. Guess what NOTHING. Then I received the invoice for the full R10k+ to pay. Of course. I don't exist to MTN. Sent an urgent and serious email yesterday to complaints department and escalated to ICASA. Emails were read. Guess what. Still NOTHING. What amazing service after being a client for 28 years!! That will change very soon anyway.