APPALLING AND DREADFUL CUSTOMER SERVICE

I visited the Hillcrest branch on Sunday 17/7/22 and firstly, they were poorly staffed as one had to wait for a very long time, people were even leaving without being attended to. It was onvious that the owner of this franchise was trying to save on double time pay at the expense of customers. Secondly, the people working there seemed to be working at the slowest pace ever. Definitely young blood needed. Thirdly, after being in the store for what felt like an eternity I was told in the middle of the transaction that the store closed at 1 and I needed to return the following day to complete the transaction, what absolute ******* for a big company like MTN. I was told that would be called the following day, Monday, 18/7/22 for the transaction to be completed. Fourthly, yesterday at around lunchtime I sent an email to MTN customer care. Today 20/7/22 11h35 I have still not heard from MTN customer care or from the Hillcrest branch. Lastly, the fone at the Hillcrest branch is never answered irrespective of what time you call it. It is companies like MTN and their shoddy service that reiterate the 3rd world country we live in and they supposed to be the best in their field, this is laughable. If you need to do anything of significance with your mobile, DO NOT EVER GO TO THE HILLCREST BRANCH as this is not the first time I have experienced such dreadful and appealing service.