APPALLING, ********* AND DISHONEST NON-SERVICE FROM MTN

I ordered a router month to month contract online for R249 a month from MTN and paid an amount of R315.00 on 23/06/2023. Firstly Annie Naidoo **** to me and blatantly ignored my request and me explicitly telling her not to do a credit check on my name but she did as she pleased anyway and filled in the form with information I didn't give her where she probably thumb sucked to get a sale. I received my router on 28/06/2023 and by 03/07/2023 the darn thing was still not connected because they hadn't RICA'd and activated it. I have already paid for the month of June and pro-rata for the month of July and lo and behold I receive my billing of R518 to be paid on 04/07/2023. The agreement was R249, I had already paid you R315 FOR A SERVICE THAT WAS NEVER ACTIVATED. I took the router back to MTN Westgate and proceeded to cancel the agreement. I spoke to Patrick who was arrogant as hell to cancel the contract which he assured me was cancelled and I would receive my refund in 14 days. I keep on getting emails that a new order was put in for me, with who's permission, I don't know. I call the call center to follow up on this and I get told I owe MTN R249, FOR WHAT BECAUSE I NEVER RECEIVED ANY SERVICE FROM YOU AND YOU OWE ME!!! I spoke to Phelokazi who told me my account is with collections and assured me her manager Nolitha will call me back by 15h00 to resolve this, and here I am probably waiting for Jesus to come back first before this is resolved and no call back from NOLITHA!!! I WANT MY MONEY BACK AND REMOVE THAT CREDIT ENQUIRY I NEVER GAVE PERMISSION TO.