KW
Karma W
1 reviews | Active since Dec 2011
10 Dec 2015, 10:19
Appalling
Renewing my contract with the recommendation of MTN staff in Tygervalley was the solution to CAP my account. I AM NOW faced with the second month were I have received a bill of 1500.00 as apposed to the 380 contract. The staff at MTN actually admitted they never put the correct details in the system to CAP and said it's unfortunate and apologized but immediately say afterwards , I'm still liable for the exorbitant amount. THIS I FIND absolutely ridiculous and am finding ways to take this further....<br> My contact number is *** and I would like MTN to reinburse me my money before I do ....
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MTN South Africa's replyOfficial
15 Dec 2015, 15:01Hello kellyta,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Management for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Management for assistance.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Dec 2015, 15:01
Official
Hello kellyta,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Management for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Management for assistance.
Kind Regards
Nompumelelo
REQ:***
Best regards,