appalling

<p>I handed my ohone in at MTN Somerset Mall on the 6th of December 2016 so that the microphone and gps systems could be repaired. It is now, however, two weeks later and I still haven't heard anything from MTN with regards to an update of how the repairs are going or a date of when I can expect my phone to be fixed.</p> <p> </p> <p>I di not receive a replacement phone, so currently I have been without a phone for two weeks. I went to MTN Somerset Mall today, only to made to wait an hour and a half wwithout having received any service from anyone in the shop. There were 6 counters, but only three staff members working while the shop kept getting fuller and fuller. I was not the only one to have walked out of there without receiving any service. If you can call it service.</p> <p> </p> <p>This is the holiday season, and thus you need to know that it means more customers (since its near the beach) and if you cannot keep up with the demands of the large amount of customers, at least tell them before they enter the shop that they will have to wait a long time. This is absolutely ridiculous, and yet I still have no ides when I might receive my phone, even though they have other means to contact me such as email or home phone.</p> <p> </p> <p>What makes it even worse for me is that my birthday is thiss Sunday (25th December) and I will not have any means to wish others a blessed Christmas or to receive any well-wishes as I will be away on holiday. That may be a minor thing, but this so-called "service" is upsetting. I am absolutely determined to move to a different network the moment I get the chance.</p>