1 reviews | Active since Aug 2016
Appalled by your lack of customer service!!!
<p>I cancelled my contract on the 29th of Feb this year, yet MTN is consistently debiting my account ever since. I sent an e-mail to customer service regarding this on 02 April, to which they rep**** that they are trying to deduct money for Feb, which I queried as the money for Feb was already deducted in March. I received no reply, and sent follow up mails on 04 May, 02 June and 02 July to which (surprise surprise) I also did not receive any feedback.</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation kindly be advised the we have passed the credit for the outstanding amount and cancelled your contract as per you requested.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation kindly be advised the we have passed the credit for the outstanding amount and cancelled your contract as per you requested.
warm regards
mike
REQ: **********