Appalled by the service MTN provides

On the 11th of January I upgraded my contract, to-date I have not received my handset. I was informed it would take 3-5days for delivery. On the 17th January I sent the below email: Morning ***** I trust you well. Kindly advise when can I expect the handset to be delivered? On the 7th February I received a response Morning We still waiting for stock of the A80. Sorry did not get your ID copy as well. Do you want to change phone or wait for stock ? Thanks If I did not contact MTN they wouldn't bother to inform me what the delay was. On the 9th February I sent the below email: Morning **** Kindly advise how long must I still wait? Is there another option with a phone within the same price range with the watch included? The response on the same day: Morning We do have the watch in stock but waiting for the handset to be allocated. Just got the stock info and they said still waiting for stock. Checked but there is not another phone that is close to the price ALL THE WHILE I HAD TO CONTINOUSLY FOLLOW UP WITH MTN. I then sent another email of the 9th, the response: Feb 9, 2022, 6:15 PM Hi As per email received for the phone it will be hopefully next week and just waiting for feedback on watch. To-date I've not a heard a word from MTN. I also subsequently in-boxed them on FB on two or three occasions seen that they were not forthcoming with information as to how long the delivery will...NO JOY EITHER.