appalled by the service

I think MTN has gotten to big too quickly so they forget what customer service is, I have never been so frustrated by a service provider, I will never take another contract with them. and this is now my 7th contract with the, obviously loyalty doesn't matter to you either. My husbands contract was up for renewal and he wanted the galaxy Samsung note 4 with gear, we waited 2 months for the phone as it was not in stock, needless to say with numerous follow ups, no one at mtn ever had the decency to come back to us, we contacted every store in jhb. Furthermore you advertise nicely on your catalogue for the gear but no store in jhb could assist with this, not even be put on a waiting list, false advertising. Then another issue, we went to take out a contract for a mobile wifi, on the 23rd January we were told by consultant mpho at westgate the approval takes 2-24 hours, 2 weeks later we still have not been contacted, you obviously don't need my business... well all I can say is hello Vodacom , from your stores to the call centre to management you all are useless idiots( for lack of a better word/or more cause hellopeter wont allow me to use a better word)