Appalled by Palesa's unprofessionalism on this matter- She decided to put the phone down. i hope you can listen to the recording. Cause if that's hoe MTN treats it's loyal customers, then I don't know.

In 2018, I transferred my *** to my sister at Protea Glen Mall. I signed everything and I was informed the account was transferred. Only to find out this was never done, when I went to MNT in Protea Glen mall and spoke the sales consultants, they told me there's nothing they can do, everything is stuck with head office it's not their problem. I called MTN in March enquiring on this account and asked the consultant to send me a settlement amount for this account so I can close since my sister was no longer pay it. I was ignored, fast forward 2021, this account has been taken to the credit collectors and is in default, I only found out from support after I connected MTN on the account, when I noticed my credit score was being affected by this account. I settled the account and got a cancellation from the credit collectors used by MTN, I email MTN asking for this account to be removed and cancelled on their end, and all I got was to call 135 if i want to cancel the account. I called 135 today and spoke to Palesa in collections, a rude and most unhelpful person I have ever met, which again is in line with thei r service I have been receiving from MTN. The put the phone down on me, never took any responsibility for MTN's actions, kept telling me she doesn't know and I should have contacted them when I had the problem. I have been running after MTN for a year now for an error committed by you and I am meant to be understanding ? when it's affecting my credit score? I am appalled by the leevel of assistance I have received from MTN. No one has been helpful. I need this number cancelled and closed. I don't want to chat about what you have done, i want this fixed. I am tired of not being assisted by MTN on your own error and I am tired of being sent to different unhelpful departments. At this rate, I want to cancel all my business with MTN. I need this number closed and cancel and removed from my name. You have gotten enough time now, It's been over a month since I settled the debt on something that had nothing to do with me.