Appalled by MTN South Africa

I'm constantly disappointed by MTN for many many reasons.

The latest is that my network hasn't worked since 20 December 2020 (I get a "sign into network" error message on my home screen). This means I've not been able to make or receive calls and cannot use the internet either - i.e. I cannot use my phone at all unless I'm in a wifi zone. I logged a complaint with them and it still hasn't been resolved, despite having about 6 different customer service reps on it (and each one asking me to repeat the issue even though they could just read up) and having been assured that it's been escalated to the technical team three times already.

In addition, all my airtime and data I uploaded was immediately drained without my having used it. I was told their system shows I've used it, which is impossible given that I literally could not use my phone at all during this time. It still hasn't been reinstated despite a number of requests to do so.

I've been traveling and this has put me in a very precarious position as I'm unable to make calls in case of emergency and I'm not able to use Google Maps to find my way and I've noted this with the customer service team numerous times too.

I've been a loyal MTN customer for 15 years and cannot fully express the depth of my frustration and disappointment!