1 reviews | Active since Sept 2017
Appalled at the BAD service you offer "New Clients"
What ********** service MTN South Africa Sales agents are so rude and bounce you from department to department to avoid assisting you with a new contract I think in total i must have been on hold about 40 mins. I am so frustrated as for Thandeka in your new sales department telling me not to call her as it is not her problem.. I have never had such disgusting service. Now i just need to actually speak to someone who can cancel my contract which has not even started yet because I cant get hold of someone to tell me when my device will be delivered. Really bad service levels.
Dear Valued Customer,
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team