BF
Bryden F

1 reviews | Active since Oct 2015

15 Oct 2015, 12:20

appalled at response!! req ***

i am absolutely appalled at the response from TIm. He doesnt leave his full details and nor a contact number. i have been asked to get an affidavit from SAPS and fax this together with a certified copy of my ID, Fax this document. who uses faxes in today's time....<br> <br> To my inconvenience i got the affividat from the SAPS, and spend time trying to find a fax machine to send the fax to Tim.<br> i ended driving to MTN Cacsades and the lady helped me email the docs to customer care.<br> <br> once again i am so dissappointed with the way MTN has handled this issue. Bad and poor service is an understatement.

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Oct 2015, 10:06
Official
Hello bfrancis76,

Thank you for your post.

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

A***:

Please can you email to me the affidavit and ID copy for the upgrade signed for MSISDN: ***. We have not received this from the stores as yet.

Kind Regards,

Alice van der Merwe

***

Best regards,