appalled and thoroughly disappointed by the abysmal service

I have decided to go from cell c to MTN to receive better service and reception but instead I got deeply disappointed.

I am deeply appalled and thoroughly disappointed by the abysmal service I have received from the MTN store Worcester Mall. It is unacceptable that after booking the phone a month ago, it was not handed over on the agreed date, causing Mrs Cloete to be without a phone. This gross incompetence on the part of Mitchell has resulted in severe disruptions, especially given that it was a work phone. This kind of negligence is simply not acceptable and steps must be taken to ensure that such a situation never happens again. It is high time that the store takes responsibility for its lackadaisical attitude towards customer service and addresses the issue in a timely and professional manner.