Appalled and disappointed by MTN!

My wifi services have been suspended because I changed accounts, MTN was informed in February already about the account change. MTN debited in the wrong account, so the debit order was late therefore our wifi has been off since last week. MTN then debited on the correct account but on the wrong date, 01/04/2025 instead of 15/03/2025.

My date has always been the 15th I changed my account from FNB to Capitec way before the 15th of last month and MTN was informed. So it was MTN that didn't debit on time that was the reason why it "failed". Please advise how I'm supposed to continue with suspended wifi or if I should cancel my contract going forward?

The response from MTN was that I should wait until the 15th of May TO SEE if my services will be reconnected. How is it fair that MTN is at fault here yet I should "WAIT" until May? The 1st has never been my debit date. There was never an instruction to change my debit order to the first my date has always been the 15th.

How can I reconnect my services? MTN is at fault here, they debited on the wrong account and the wrong date. I reported this twice and even tried to escalate it and still no assistance, I've just been told to wait until May. I'm very disappointed.