BN
Babalwa N
1 reviews | Active since Mar 2009
29 Jan 2015, 14:00
APPALLED
i HAVE BEEN TRYING TO UPGRADE CONTRACT WITH MTN AND ITS HAS BEEN QUITE AN EXPERIENCE.<br> I REQUESTED THIS TWO WEEKS AGO. ON FOLLW UP TODAY I HAVE BEEN INFORMED THAT \CONDITIONAL APPROVAL"AS PER CREDIT LIMIT. THEY APPARENTLY CANNOT FIX THE ISSUE HENCE I MUST GO A SHOP! I CALLED THE CENTRE AFTER SHOP FRUSTRATION. I HAVE HAD MTN CONTRACTS FOR MORE THAN 10 YEARS VIA NASHUA MOBILE.<br> <br> PERHAPS MTN HAS TOO MUCH BUSINESS TO BE BOTHERED AS I FIND THE TREATMENT DISTATEFUL. THE INFORMATION THAT NEDBANK INFORMED US ABOUT THIS ARRANGEMENT IS DEFINITELY O THE CONTRARY.<br> <br> """
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 09:04Hello babalwan,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an upgrade was done and the handset is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an upgrade was done and the handset is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2015, 09:04
Official
Hello babalwan,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an upgrade was done and the handset is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records an upgrade was done and the handset is in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,