APPALING SERVICE FROM MTN-BOZZA NETWORK

1. On Monday, 06 September 2020 my phone was ****** and I made a call to report and request that MTN suspends my SIM card on Tuesday, 07 September 2020. 2. The lady at the call centre informed me that she had suspended the sim activity so I could go to the nearest MTN shop (Vryheid), which I did the same day but they could not assist 3. When I got to MTN the consultant (Graham) could not assist me because of some codes (***) & (***). He indicated that your new system does not allow them to remove the suspension only the initiating consultant could do that. 4. The consultant phoned the Call Centre as well and was promised that that hold/suspension on my account will be lifted but to date that has not happened. 5. Yesterday I phoned in again, the Call Centre Agent said she will log a call to some other department. 6. This morning I called again and I had to be on the line to listen to some long UNISA story, before I could be attended to. Only to be told that a call will be lodged again, Call Ref ***. 7. I asked to speak to someone senior and I had to wait +/- 25 minutes to speak to the Manager,she tried to assist me and assured me that should I go to MTN I will definitely get a new sim. 8. I dashed off to MTN (Vryheid) only to look stupid once again because nothing had changed since Tuesday. Came back to my office to make a call again to speak to Narisha who advised me that I should have called while I was in the shop. Calling you from the shop would have cost me an arm and a leg. Your waiting lines are just too long because of the Unisa nonsensical message. 9. Your new system makes your Managers, Call Centre agents and local shop agents look *********** and stupid whereas they seem to be nice people that are being rendered useless by your stupid internal arrangements . This is not how a company that claims to be a ‘Bozza Network’ should treat it’s clients. 10. Sadly your new system makes me look like I don’t care about my job because I am unreachable since Monday and instead my wife is getting inconvenienced by my diverted calls to her. 11. For service quality improvement purpose cut out the UNISA story some of us are not interested in that. Make those interested in that choose to listen to it