Appaling Service From MTN

I called MTN today to query my account balance as I do not receive statements or sms with regards to my account, I was advised that my account was handed over. This is unacceptable as my account is up to date. They have not being debiting my account since January and I therefore make manual payments.

I was not advised that I was handed over nor did I receive any communication from MTN to say that my account is in arrears. It was to my disgust to find out that without any sms’s or emails I was JUST HANDED OVER ALTHOUGH MY ACCOUNT UP TO DATE. If I was handed over why wasn’t I told or why was my phone still currently active still receiving my bundles every month.

I have been with MTN for a very long time and I am appalled with this action.