1 reviews | Active since Jun 2015
APPALING SERVICE AT MTN CRESTA
My cell service was suspended on Sunday. I tried to call the MTN call centre with no answer. I went to MTN Cresta where I was told by the sales assistant that I have to keep trying the call centre. She said nothing can be done at branch level, she did not even check on my account, she said please come back the next day when there is a manager on Duty. <br> <br> I took time off work and went back today and was assisted by the same sales assistant, she went into my account and within 10 minutes the suspension on my account was lifted and I could use my phone. <br> <br> WHY was this not done on Sunday, I WAS TURNED AWAY and had to bear the inconvenience of my service being suspended for 2 days. After hearing my story, the Branch Manger apologised and the sales assistant just gave me blank stare... <br> <br> I have had my contract with MTN for more than 10 years and guess what MTN I will not be renewing my contract this year - I am so disappointed with your service,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards,
Peggy
REQ:***