DE
Divan E
1 reviews | Active since Jul 2015
08 Jul 2015, 11:48
Appaling service!!!!
It has been 4 weeks now that I have been waiting to upgrade my contract. They have not had stock of the Samsung S6 EDGE since then. I have been calling both MTN Menlyn ans Retail Park, but neither one of the two shops answer the phones. I even app**** online for an upgrade (as it has been due for 2 months now) two weeks ago, after which it was stated that someone would contact me. I have not had one phone call from them since my online application was submitted. I am getting fed up now as my phone is older than 2 years and is starting to give me major problems.
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MTN South Africa's replyOfficial
17 Jul 2015, 13:23Hello DivanEhl,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your upgrade was successfully done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your upgrade was successfully done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
MTN South Africa's reply17 Jul 2015, 13:23
Official
Hello DivanEhl,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your upgrade was successfully done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your upgrade was successfully done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Bronwyn