1 reviews | Active since Dec 2016
Appaling Service
<p>I have been a customer of MTN for the past 15 years. In June 2016 my email address (where I received my monthly statement) changed. I phoned the call centre and changed my email address. Since then I have not received any statements and have been calling (and spending hours on the phone) trying to get a statement. My recent request (15 December) I have spent 3 hours and had to phone 6 different numbers talking to 14 different people with no avail. I would like to pay my account (and have paid R350 per month up to now) and would like to get a statement please. Reference number is ********** 93 ********** 23 + Nonsikelolo Dlamini directed a mail to CIM Legal and still no response. Please can someone help me???</p>
Good day Ruth,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have rectified the spelling on your email address and have updated your statement delivery method to email. We have also sent an urgent request to the billing supervisory team to please email you the statements from June 2016 to date as per your request.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Ruth,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have rectified the spelling on your email address and have updated your statement delivery method to email. We have also sent an urgent request to the billing supervisory team to please email you the statements from June 2016 to date as per your request.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Thank you for your reply however I am still where I was before your reply. Statements from Tshepo Mahlangu (4 in total) all for June and July. When I queried the latest statements I received this reply from Tshepo:
Good Morning Ruth,
I trust this mail finds you well.
Because statements are archived every 6 months, please note that I have sent a request to the billing support team to please retrieve the statements and forward to your email address. Herewith below is the request reference:
REQ: **********
On the 12th I received another mail contain the same 4 statements sent before, I then queried again and got this reply from Tshepo:
Good morning,
As per resolution given for REQ: ********** documents were sent to your email address. Please check your junk mail to see if maybe they were not ssaaved on that folder and confirm. If they have not been received, I will request for them to be sent to me directly so I can forward to you.
2017/01/12 08:59:01
Resolved
docs resent
I checked all my folders no other statements than the 4 they sent me twice came through. PLEASE PLEASE I need the latest statement so I can pay MTN.
Ruth
Thank you for your reply however I am still where I was before your reply. Statements from Tshepo Mahlangu (4 in total) all for June and July. When I queried the latest statements I received this reply from Tshepo:
Good Morning Ruth,
I trust this mail finds you well.
Because statements are archived every 6 months, please note that I have sent a request to the billing support team to please retrieve the statements and forward to your email address. Herewith below is the request reference:
REQ: **********
On the 12th I received another mail contain the same 4 statements sent before, I then queried again and got this reply from Tshepo:
Good morning,
As per resolution given for REQ: ********** documents were sent to your email address. Please check your junk mail to see if maybe they were not ssaaved on that folder and confirm. If they have not been received, I will request for them to be sent to me directly so I can forward to you.
2017/01/12 08:59:01
Resolved
docs resent
I checked all my folders no other statements than the 4 they sent me twice came through. PLEASE PLEASE I need the latest statement so I can pay MTN.
Ruth