Appaling service
<p>R9000 went off my account. Logged a ***** case. Submitted affidavid and everything I was asked for. 3-4 months later, I phone every week and nobody is able to provide me with ANY feedback. Call centre staff is not empowered to do much. Escalation to ***** deparyment apparently happened and still no feedback. Many hours of my time wasted. Out of pocket still. Can someone senior contact me please</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Nobody has made any contact. Not closer to resolution. Please can this be escalated urgently
Nobody has made any contact. Not closer to resolution. Please can this be escalated urgently