1 reviews | Active since Jul 2016
Appaling service
<p>I submitted a claim for a ****** cellphone on the 11 July 2016 at an MTN store in Port Elizabeth.I have not received any feedback from the insurace ever since.One can NEVER get hold of them on the phone,you are either disconnected while waiting for assistance.or e-mailed queries are blatantly ignored.</p> <p> </p> <p>Why am I paying for insurance if I will not get assistance when I need it ? How else am I supposed to find out what is the status of my claim ?</p> <p> </p> <p>I am cancelling this insurance,as it is clearly a waste of my money.I would rather take my business where I will be appreciated as a customer.......and they have a clue of what customer service actually means.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,