Appaling and disgusting customer service

<p>Mtn insurance sent a courier to pick up my phone 25-30 days ago so it can be repaired, the phone just need a screen replacement since it cracked (the phone is perfectly functional). I have been without a phone for almost a month. I called 2 days ago to enquire about the phone since their T&Cs stipulate that it's supposed to take 30 days for the phone to be returned to me, I was told to call again in 24 hours since the phone has been sent to external repair company and MTN will have to enquire from the external company (No one ever bothered to let me know anything about that, mind you I'm using my own airtime since I'm calling from a Vodacom phone). Yesterday MTN sent me an email telling me that my claim has been approved and I have to pay R150 excess in order for them to fix the phone. I paid the money today and called Mtn to enquire about the phone again only to be told that my claim only got approved yesterday and I should call again next week maybe they will have info on my phone. I've been without a phone for almost a month, I'm a young graduate that has sent numerous job applications out there and there is a possibility that recruiters are calling me for interviews but I'm missing those opportunities because of MTN. I don't know how long I can go on without my phone.</p>