BJ
Bulelwa January-Mange
1 reviews | Active since Sept 2011
03 Aug 2018, 17:01
AppalI
I upgraded my cellphone contract on the 20th of July 2018 at Wonderboom store, the contract suppose to comes with 30gig once off but up to date I'm still waiting for it, I have called call centre numerous times and spoke with different agents requesting me to email copy of contract which I did and still NOTHING....
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 Aug 2018, 16:07Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that we have engaged our support team to activate the 30Gb promotional data we still awaiting for feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Aug 2018, 16:07
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that we have engaged our support team to activate the 30Gb promotional data we still awaiting for feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
06 Aug 2018, 16:16Thank you for your post .
We sincerely apologise for any inconvenience you may have experienced.
Please note that this is an acknowledgement from MTN's side that your query is received.
We are going to ensure that the 30GB is loaded on your number ***
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply06 Aug 2018, 16:16
Official
Thank you for your post .
We sincerely apologise for any inconvenience you may have experienced.
Please note that this is an acknowledgement from MTN's side that your query is received.
We are going to ensure that the 30GB is loaded on your number ***
Warm regards,
Eunice
Complaints analyst.
Best regards,
BJ
Bulelwa January-Mange's updateReviewer Update
06 Aug 2018, 16:57Thank you very much for your assistance. Much appreciated.
BJ
Bulelwa January-Mange's update06 Aug 2018, 16:57
Reviewer Update
Thank you very much for your assistance. Much appreciated.