Apholing service form MTN

I got a contract phone with MTN (Westgate Mall branch) on the 28th of July, and I was told that they would debit on the 1st, which I made peace with. When I was applying for the contract phone, I asked that Mpho, the consultant whome I app**** the contract at, transfer the data to my existing MTN number and he confirmed that the change was made. On the 3rd of August, the debit order was still not conducted and I had also not recieved both my 20GB promotional data ,nor the monthly bundles which come with the contract. I went back in store on the 4th to query this and a consultant said she'd escalate it for me as I haven't recieved any data and she corrected that the debit order would only go off on the 1st of September. When escalating, she assured me that I'd receive my data on that very day, but I didn't. I gave the MTN guys a days leeway to either receive the data or communication from them, but I still didn't. I then called in and spoke to an agent on the 5th of August, who said my query was not escalated and she gave me a reference number, and she asked me to call should I not receive the data in 24 hours. I called again on the 7th of August to enquire how far my query was, and I was transferred between three consultants. The 1st one, Vusi who transferred me to the contract department, and I spoke to Ntombi whom I gave my reference number to (***), who again transferred me to the last one, Charmane who now said she could not find any of my details (ID number and phone number) on her system. It was as though I am a non existing customer. She was unable to offer me solutions and right now I am left with more problems. One being that I haven't recieved my 20 GB promotional data and my monthly bundles, the other being that my number isn't on the system as a contract number, and the last being that none of my details are appearing on their system now. Charmane's managers name is Sthebile Hlatshwayo and, Sthembile's managers name is Khaya.