Apathy or Incompetence
<p>I refer back to a complaint I made in Novemeber regarding an insrance claim. </p> <p> </p> <p>https://hellopeter.com/mtn/reviews/pathetic- ********** 4- ********** </p> <p> </p> <p>MTN managed to pick the phone on the 23/11/2016 and I'm still waiting for its return.</p> <p> </p> <p>This must be a world record, 90 days since the since the submision of the insurance claim, 58 days and counting for repairs </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,